Shipping policy
Shipping policy of furniture products
Sale of furniture products are only limited to Singapore. Delivery of goods includes installation.
Please refer to our Terms and Conditions page for full delivery details.
In-store pickup/ Drop off
We do not offer in-store pick up or drop off services at the moment.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at Contact@bulbul.sg or chat with us on our web portal with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges for domestic orders
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
International Orders Terms and Conditions
1. International Shipping
All international orders are shipped from Singapore. Delivery timelines provided are estimates only and may vary due to customs clearance, courier delays, or other factors beyond our control.
2. Shipping Fees
International shipping fees are calculated at checkout based on order size and weight. Shipping fees paid at checkout are non refundable.
3. No Free International Returns
We do not offer free returns for international orders. Customers are fully responsible for all return shipping costs, including courier fees, duties, taxes, and any additional handling charges.
4. Return Window
International return requests must be submitted within 7 days of delivery, based on courier tracking information. Requests made after this period will not be accepted.
5. Eligible Return Reasons
Returns are accepted only under the following conditions:
- Defective items
- Incorrect items sent
Returns are not accepted for change of mind, preference related reasons, sizing issues, or dissatisfaction unrelated to defects or fulfillment errors.
6. Condition of Returned Items
Returned items must be unused, in original condition, and in original packaging. Items that show signs of use, damage, or tampering will not be accepted.
7. Inspection and Approval
All returned items must be shipped back to Singapore and will be inspected upon receipt. Refunds or credits will only be processed after inspection and approval.
8. Refunds and Store Credit
Store credit is the default resolution for approved international returns. Store credit excludes original shipping fees, has no cash value, and is non transferable.
Cash refunds are issued only in cases of verified defects or incorrect items sent by us and will be processed to the original payment method.
9. Return Shipping Responsibility
Customers are responsible for arranging return shipment, ensuring proper packaging, and providing valid tracking information. We are not responsible for lost or damaged return shipments.
10. Final Sale Items
Items marked as final sale or non returnable are not eligible for returns, refunds, or store credit.
11. Policy Acceptance
By placing an international order, customers acknowledge that they have read, understood, and agreed to these International Orders Terms and Conditions.
In the event that your order arrives damaged in any way, please email us as soon as possible at Contact@bulbul.sg with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at Contact@bulbul.sg.