Shipping policy

Singapore

Orders are packed and shipped by our fulfilment partner from Joo Koon. Most parcels arrive within 1 to 4 business days of your order. You will get an email with a tracking number when the parcel leaves the warehouse; tracking can take up to 48 hours to show its first scan.

Delivery is to the address you give at checkout. If the parcel has not arrived within 6 business days of your shipping email, write to Contact@bulbul.sg or use the chat on this site, with your name and order number, and we will chase it.

We do not offer collection or drop-off at the moment.

International (Australia, Malaysia and other destinations shown at checkout)

Only our towels ship internationally. Parcels leave Singapore within 2 business days of your order and usually arrive within 7 to 14 business days, though customs clearance can add time that is outside our control.

Shipping fees are calculated at checkout from the parcel's size and weight, and are not refundable once the parcel has shipped. Import duties or taxes, where your country charges them, are paid by you on arrival.

Returns for international orders are set out in our Refund Policy: final sale for change of mind, full replacement or refund for faulty or wrong items.

Damaged on arrival

Whatever the destination, if your parcel arrives damaged, email Contact@bulbul.sg as soon as you can with your order number and a photo of the item and the packaging. We sort these out case by case and usually within a day.