Refund policy
These terms cover orders placed on bulbul.sg. Orders from Shopee, Lazada or TikTok Shop follow that platform's own return process.
Orders within Singapore
Changed your mind? You have 7 days from the day your order is delivered to ask for a return. The item must be unused, in its original packaging, and still have the delivery label on the box. Email Contact@bulbul.sg with your order number and we will send you the return instructions. Please wait for our reply before sending anything back; parcels that arrive without an approved return cannot be accepted.
Return postage is paid by you at the courier's rate for the parcel size. Once the item is back with us and checked, we refund the price of the item to your original payment method. Delivery charges are not refunded. Your bank may take a few days to show the refund.
Exchanges work as a return and a new order. Ask for the return, and place the new order once it is approved.
We cannot take back these items unless they are faulty:
- Diatomite and other fragile homeware, which rarely survives a second journey
- Copper face masks and other items worn on the face or body
- Sale items and gift cards
Anything sold flat-packed for self-assembly can only be returned unassembled, in its original packaging.
Faulty, damaged or wrong items
Please look over your order when it arrives. If anything is damaged, faulty or not what you ordered, email Contact@bulbul.sg with your order number and a photo, ideally within 7 days of delivery so we can also take it up with the courier. We will replace the item or refund you in full, including delivery, and you will not pay return postage.
Your rights under the Consumer Protection (Fair Trading) Act are not affected by this policy. A fault that shows up within six months of delivery is still ours to put right.
International orders
Only our towels ship outside Singapore. International orders are final sale: we cannot accept change-of-mind returns, because return postage to Singapore usually costs more than the item.
If a towel arrives damaged, faulty or not what you ordered, email Contact@bulbul.sg within 7 days of delivery with a photo and your order number. We will send a replacement or refund you in full, and you will not need to post anything back. Delivery fees paid at checkout are otherwise non-refundable, and any duties or taxes charged on import are between you and your customs authority.
Questions about any of this: Contact@bulbul.sg.