International Return Policy

Return & Exchange Policy (International)

At Bulbul, we want you to truly enjoy what you receive. Each piece is carefully selected and packed with attention to detail, but we understand that sometimes things may not work out as expected.

Eligibility for Returns

• Returns are accepted within 14 days of receiving your order.

• Items must be unused, in their original packaging, and in resalable condition.

• We are unable to accept returns for used items, sale items, or gift cards.

Items Not Eligible for Return

Due to their delicate nature, certain products (such as diatomite homeware, ceramics, or items marked as ‘fragile’ in the product description) are non-returnable unless damaged upon arrival.

Damaged or Faulty Items

If your order arrives damaged or faulty:

• Please contact us within 3 days of receiving your parcel.

• Kindly include clear photographs of the item and its packaging.

• We will offer a replacement or full refund, including shipping, at no extra cost.

Return Shipping Costs

• Malaysia: Return shipping costs are to be covered by the customer unless the item received is faulty or incorrect.

• Australia and other international regions: Due to high international shipping costs, we only accept returns for damaged or incorrect items. We are unable to offer returns for change of mind on international orders at this time.

How to Initiate a Return

Please email us at [Contact@bulbul.sg] with your order number, a brief explanation, and supporting photos where applicable. Our team will guide you through the next steps.